How payments are collected on the platform and how refunds are handled.
Last updated: November 2026
All payments for Prove Outcomes subscriptions, wallet top-ups, AI credits, report purchases, and custom services are collected exclusively through the platform's approved billing providers. Prove Outcomes never stores your card details — payment card data is handled entirely by the payment provider you choose at checkout, keeping the platform PCI compliant.
Every purchase creates an order with a unique order number. Invoices are available for each order, and a receipt is issued for every confirmed payment. You can download both from Billing → Orders in your account at any time.
Your organisation's wallet may be used to pay for purchases in full or in part. Wallet balances are maintained in USD and every movement is recorded in an immutable transaction ledger visible to your organisation's administrators.
All approved refunds are issued as wallet credits only. Refunds are never returned as cash or reversed to a payment card. Wallet credits can be applied to any future purchase on the platform, including subscription renewals, AI credits, and report purchases.
Refund requests are reviewed by our team. Approved amounts (full or partial, at our discretion) are credited to your organisation's wallet and confirmed by email.
When you change plans mid-cycle, the unused value of your current plan — based on the amount you actually paid — is calculated and either offset against the new plan's prorated charge or credited to your wallet. The full calculation is shown to you before you confirm any plan change.
Unless stated otherwise at checkout, prices are inclusive of any applicable taxes.
Questions about a payment or refund? Contact us via your account or the support channels listed on this site.